We hope that when you receive your Citrus & Spice products you’ll be completely satisfied with the delivery and the product. However, if you are not satisfied or have ordered the wrong product, or have received a damaged product, we are happy to offer a refund, exchange, or replacement. You can return it to us within 28 business days, unopened, unused and in its original condition. Returns that are
The customer is responsible for return shipping costs for refunds and exchanges. However, we cover return shipping costs for products that were received damaged when delivered. If you have received a damaged product we ask that you take a picture of it while in the shipping packaging and email us at
When sending us back
Once we have processed your return or exchange, our customer service team will contact you by email. Allow 24-48 hours for us to get back to you! Keep an eye out for our email communication. Please be aware that it can take 3 to 5 business days after we have processed a refund payment for it to appear on your credit card statement.
If for any reason you have not received an email from us in regards to your refund or exchange, please kindly contact us at email@example.com or through telephone at 1-833-923-2889. Our telephone hours are Monday to Friday 9am-5pm Eastern Standard Time.