Select Page

FREQUENTLY ASKED QUESTIONS

Do you deliver outside of Canada ?

Yes we do! We ship worldwide. Shipping rates vary. You will get your shipping estimate before you check out. Free shipping is available for orders over $50 to Canada and $75 to the USA.

Will I be charged customs duties?

There may be customs duties on orders shipped to destinations outside of Canada. However, there are no customs or duties charged for US. Please check with your local customs authority for more information.

How do I track my order?

Depending on the kind of shipping you choose (i.e. standard or expedited) you’ll be sent an email letting you know your tracking information (this only applies to tracked shipping).

Can I get advice on what products are best for me?
Yes you can! We are happy to give you suggestions for products that we believe would work best for your skin type. All you have to do is email us at customerservice@citrusandspice.ca with your name and a little description of your skin. You can even send us a picture if you’d like. Once you have emailed us, please give us approximately 24-48 hours to respond back.
How can I pay for my goods?
We accept Mastercard, Visa, American Express, Discover, PayPal, as well as Square.
Do you use ingredients containing gluten?
Yes, some of our products may contain gluten. We strongly suggest reading the ingredient list before purchase. If you have any further questions about our ingredients you can always shoot us an email at customerservice@citrusandspice.ca
Do you sell gift cards?
Yes we do. We offer increments of $10, $25, and $50 for purchase. Gift cards are electronic and are sent through email. Once you get the e-gift card, you can either download it, print it, or forward it as a gift.
Do you test on animals?
We do not! We do not believe in harming animals or the environment. Our products are easily degradable and will not harm land animals or aquatic life in anyway once down the drain. Our ingredients used to make our products are sourced from places that do not test on animals either. We hope that one day all businesses and companies, especially in the health and beauty industry will understand that there is no need to harm our fellow earthlings.
Do your turmeric based products stain the face?
No, our turmeric based products do not leave a stain whatsoever.
Why do most Citrus & Spice products come in powdered form?

Our masks come in powdered form to ensure freshness, potency of ingredients, versatility, and shelf-life.

I want to sell your products in my retail store. Do you wholesale?

Yes we do. Please contact us at info@citrusandspie.ca for more info.

Join Our Mailing List

RECIEVE 10% OFF YOUR NEXT ORDER!

Join our mailing list today
Ge the latest juice on our products and some sweet promos straight to your inbox!
Discount Code Will Be Sent To Email:
SIGN UP
close-link
FREE SHIPPING over $50 CAD to USA, UK, and Canada. Shop Now