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We hope that when you receive your Citrus & Spice products you’ll be completely satisfied with the delivery and love the product(s); However if for any reason you are not or you have ordered the wrong products, we are happy to offer a refund, exchange or replacement as long as you return it to us within 28 business days, unopened, unused and in its original condition. Returns that are used and open are eligible for store credits.

Contact customerservice@citrusandspice.ca to let us know the problem.

The customer is responsible for returns costs.

Please ensure your parcel is sent by Tracked Delivery. We strongly recommend that you obtain a postage receipt from the Post Office with your tracking number. We are responsible for your parcel only once it has been received into our warehouse. Items lost in transit will not be treated as returned.

Once we have processed your return our Returns Department will contact you by telephone or email. Please be aware that it can take 3 to 5 business days after we have processed a refund payment for it to appear on your credit card statement.

If, after sending your parcel back you have not been contacted by us, please kindly contact us at customerservice@citrusandspice.ca.

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